General queries

1 What is this site?
Our club, with decades of experience, is a reliable leader in the online gambling industry. We take pride in being the choice of thousands of loyal customers. Discover your favorite slot machines, enjoy the familiar atmosphere, and experience the thrill of victories. Choose us to feel the real excitement!
2 How can I register?
Registering on our site is very easy! Click the "Register" button at the top, enter a valid email address, and set a password you will use to log in. Alternatively, you can register using one of your social media accounts. That’s it! You can now play, win, and easily withdraw your earnings.
3 How can I log in to my account?
If you have already registered on our site, click the "Login" button, enter your email address and password, and easily access your account. If you registered using a social media account, simply click the corresponding social network icon. Remember, your account in our club is linked to your social media account.
4 How to play games on your site?
To start playing with real money, register or log in to your account, then load money into your account. Simply click the "Play" button on the game you like. If you want to play for free, choose the game you want and click the "Demo" option.
5 How can I change my email address?
To change the email address registered in your profile, contact the Casino support team. Use a convenient communication method such as online chat or email to submit your request. After filling out a short form, your email change request will be processed.
6 Do I need documents to play on your site?
According to our club's rules, the club management may request documents from players for identity verification. This process is simple and only needs to be done once for each player. However, if a customer is unable to provide the required documents for any reason, the company reserves the right to temporarily suspend the account. Once verification is completed, the account will be reactivated.
7 How can I find my favorite game?
You can easily find the game you want using the search button on the homepage. As you start typing the game name, the system will automatically show all matches. This feature makes it easy to find the game you’re looking for, even if you don’t remember the exact name.

Deposits and Withdrawals

1 How to deposit and withdraw money?
To deposit money, click the "Deposit" button. Then select a payment method, enter the amount you want to deposit and the necessary information. Click the "Pay" button to complete the transaction.
To withdraw your earnings, go to the "Withdraw Your Winnings" section, select your preferred payment method, enter the amount you want to withdraw and any other necessary details, then complete the process.
2 What is the minimum deposit amount?
The minimum deposit amount on our site for any payment system is 30 ₺.
3 What is the minimum withdrawal amount?
The minimum withdrawal amount varies depending on the payment method. Before creating a withdrawal request, you can see this amount displayed above the payment method.
4 I added balance, but the money is not showing in my account. What should I do?
The balance you deposited will be credited to your account within one hour. If your balance has not been credited within one hour after the transaction, please click the "Online Help" button on the right side of the site to contact us. Our specialists will help you quickly resolve this issue.
5 How long does it take to process my winnings?
Withdrawal requests up to 5999 ₺ are processed within 3 business days. We always strive to ensure that you can withdraw your winnings as quickly as possible.
The processing time may be extended for reasons explained in the site’s rules.
6 I made a withdrawal request, but the money is still not deducted from my account. Why?
The amount requested for withdrawal is not frozen or deducted from your account balance. You can continue to play with this money. However, we recommend monitoring your balance during gameplay. If your balance falls below the withdrawal amount, your request will be canceled.
7 Why does the message "Insufficient balance" appear when withdrawing money?
This message appears if the amount in your balance is less than the minimum amount required for the selected method. It can also occur if you have created multiple withdrawal requests (the total withdrawal amount must not exceed your account balance).
8 Why is there a commission when withdrawing money?
To withdraw without a commission, you need to wager twice the amount you deposited. This rule is implemented to prevent the site from being used as a currency exchange. You can either meet the required playthrough amount or agree to pay the commission. You can find this rule under item 8.11.4 of our "Terms of Use."
9 I sent my balance to the account linked to my bank card, but the money was deducted from my gaming account and not credited to my bank account. Why?
After the amount is deducted from your casino balance, it can take up to 24 hours for the system to process and reflect the amount in your bank account. Normally, the balance will be credited to your account much faster.
10 How can I cancel a withdrawal request?
You can cancel the payment in the "Transaction History" section on the site. If you cannot do this, contact Support Service Operators to communicate your cancellation request. Once your request is forwarded to our finance department, it will be canceled as soon as possible.
11 Can I speed up my payment request?
Unfortunately, this is not possible as all withdrawal requests are processed manually and in order by our teams. However, we aim to process every request as quickly as possible.
12 Why are my payments always made in amounts of 4000 ₺?
These numbers indicate the maximum limit that the payment system can process in a single transaction. If your withdrawal amount exceeds 4000 ₺, it will be divided into separate payments of 4000 ₺. However, there is no limit to the amount you can transfer from your gaming account to your bank. The withdrawal process will proceed according to the terms specified on the website.
13 Why does more money get deducted from my account than I specified when adding balance?
Since your payments are processed through international systems, the deposit amount you make is first converted according to the exchange rate and then credited to your account. Small differences may occur during this conversion due to exchange rate fluctuations. We do not charge any commission in this process.
14 Why do deposits reflect immediately on my account, but withdrawals require processing time?
Deposit transactions are processed automatically by the system, which is why they are almost instant.
Withdrawal requests, however, are verified by a specialist before being transferred to you, which can take some time.

Promotions and Bonuses

1 What are points?
Points are special reward units valid only on our club's website. To earn points, simply play games on our site. For every 60 ₺ you spend on games, +1 point will automatically be credited to your account. After accumulating reward points, you can convert them to real money at a specified exchange rate. Moreover, as you earn points, your status in the club increases, granting you privileges in our "Loyalty Program".
2 What is a “Bonus”?
Bonuses are promotional rewards provided by our club to make your deposits more profitable. To withdraw the bonus, you must meet the wagering requirements specified in the bonus campaign details. Bonuses can be earned through various promotions held regularly or on special occasions by our club. Additionally, we recommend following our social media accounts for frequent, attractive offers.
3 What is a wagering requirement?
A wagering requirement refers to the need to play games using your bonus balance according to the terms specified in the campaign before transferring the bonus amount to your real balance. Wagering progress is calculated based on the total bet amount, regardless of whether you win or lose. Each bonus has its own wagering multiplier. You can monitor your progress in the "Bonuses" section of your profile.
4 In which games can I use earned bonuses?
You can use your bonus balance in slot games that are not listed under clause 27.22 of the "Terms and Conditions" of our site.
5 What happens if I don’t meet the wagering requirements for my bonuses?
To fulfill the wagering requirements for your bonus campaign, you must use your bonus balance in eligible slot games. If you request a withdrawal from your real balance without completing the wagering requirements, the unused bonus balance will be automatically removed according to our club’s rules.
6 How can I track the wagering progress of my bonuses?
To view the progress of your bonus wagering, go to the "Profile" section, then click on "Bonuses." The number on the left indicates the amount wagered so far, while the number on the right represents the total wagering amount required.
7 Do I still need to fulfill the wagering requirements if my balance is depleted?
If your bonus balance is depleted, the wagering requirements for that bonus will be automatically canceled.
8 Can I continue using bonuses if my real balance is zero?
Yes, even if your real balance is fully utilized, you can continue playing using your bonus balance.
9 Do I need to wager cash prizes won on the Wheel of Fortune?
Cash prizes won on the Wheel of Fortune are added to your bonus balance, meaning they are subject to wagering requirements. The wagering multiplier for bonuses from the Wheel of Fortune is x30.
10 How does the jackpot draw work?
A jackpot draw is conducted automatically when you achieve the most profitable combination in a slot game. The outcome is determined by a random number generator. If you win, you will find out immediately. Please note: achieving the most profitable combination does not guarantee winning the jackpot, as the draw may or may not result in awarding the jackpot.

Technical Questions

1 I forgot my password. What should I do?
Click the "Forgot Password" button and enter the email address registered to your account. You will receive an email with a password recovery form. Alternatively, enter your registered phone number and click "Restore Access." You can reset your password using the SMS code received.
2 I didn’t receive the confirmation email to verify my email address. What should I do?
First, check the "Spam" and "Promotions" folders in your email inbox to ensure the message was not misdirected. If you cannot find it, you can request a new confirmation email through the "Profile" menu on the site. Keep in mind that such emails may take up to 30 minutes to arrive. If more than 30 minutes have passed, please contact our Support Service.
3 When I try to open a game on my computer/laptop, the game doesn’t load and I see only a black/white screen. Why?
If your browser is not Google Chrome, you may need to update the Adobe Flash Player plugin (not required for Chrome). Additionally, check for browser updates and clear temporary files, cache, and cookies in your browser settings.
4 How can I clear the cache?
Google Chrome/Yandex: Press Ctrl+H on your keyboard to access your browser history. Click the "Clear browsing data" button. In the new window, check the box for "Cookies and other site and plugin data" and click the "Clear data" button. We strongly recommend selecting "All time" as the time range.

Mozilla Firefox: Press Ctrl + Shift + Delete on your keyboard. In the "Clear Recent History" window, select the time range you want to clear under the "Time range to clear" dropdown. Expand the "Details" list and ensure only the "Cache" option is checked. Click "Clear Now."

Opera: Press Ctrl + Shift + Delete on your keyboard. In the "Clear browsing data" window, select the desired time range. Ensure only "Cached images and files" is checked, then click "Clear browsing data."

Safari: From the browser menu, go to "Safari → Preferences → Extensions" and enable "Show Develop menu in the menu bar." From the browser menu, select "Develop → Empty Caches."
5 How can I update Flash Player?
Unfortunately, Adobe officially ended support for Flash Player on December 31, 2020.

Other

1 I couldn’t find an answer to my question.
If you couldn’t find an answer to your question, please contact us using one of the following methods:
Email: [email protected]
Online: Click the "Online Help" button to reach our support team directly.
2 I want to earn more bonuses. How can I do this?
Our club is always ready to offer the best to our customers, including bonuses to enhance your gaming experience. By subscribing to our newsletter, you can stay informed about exciting events, daily tournaments, and regular draws that take place on our site. Additional promotions are always available in the "Promotions" section of our website. We also recommend adding your phone number to your account to ensure you never miss out on our latest bonuses.
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